Personalised Grandma and Grandad Mugs Set - New Grandparents Gift - New Grandma Mug - Grandma Christmas Gift

Country of Origin: United Kingdom.

Manufacturer: CG TRADING SOLUTIONS LTD, 4-5 Russell Court, Palace Street, Plymouth, England, PL1 2AS Trading as UniquePGifts

unique-personalisedgifts.co.uk

contactus@unique-personalisedgifts.co.uk

RP in EU: Estiwork Consult OÜ EE102627491 Kesklinna linnaosa,

Vesivärava tn 50-201 Tallinn, 10152 Estonia

+372 58331984 info@estiwork-consult.com

WARNING :

Choking Hazard & Strangulation Risk. Be careful of small parts. Not suitable for children under 36 months.

Our items are not Toys! Keep out of reach of Children & Pets. Decorative Use Only.

Keep bags away from children: Store them in a secure place to prevent choking hazards.

Ceramic Heat Safety – Handle with care after heating.
Surfaces may remain hot. Allow to cool before use or contact.

Strangulation Risk – Ensure cords, strings, or straps are secured to avoid entanglement.

Material Safety – Inspect regularly for wear and tear. Discard if damaged.

By using our products, you acknowledge these guidelines.

Contact us with questions or concerns. Your safety matters.

Sponge Clean Only.
Do Not Bleach.
Do Not Tumble Dry or Iron.
Do Not Take To Dry Cleaners.
For ceramic items - recommend Hand Wash Only.
Ensure safe use by following all instructions and handling guidelines.
Store the product in a cool, dry place.. Materials used in this product are listed where applicable; discontinue use if allergic reactions occur or if the product shows signs of deterioration.

Our items are prepared in an environment where there may be the following Allergens Present
celery
cereals containing gluten – including wheat (such as spelt and Khorasan), rye, barley and oats
crustaceans – such as prawns, crabs and lobsters
eggs
fish
lupin
milk
molluscs – such as mussels and oysters
mustard
tree nuts – including almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts
peanuts
sesame seeds
soybeans
sulphur dioxide and sulphites (if they are at a concentration of more than ten parts per million)

Jute material - Jute, being a natural fiber, does have its own distinct scent which is a characteristic feature of this eco-friendly material.

We have recently sourced a responsible person in order to comply with the new Cosmetic Regulations that were brought into force on the 1st January 2021.

Ancient Wisdom s.r.o. CTPark Trnava Prílohy 583/57 919 26 Zavar Slovakia, IČO:50920600, IČ DPH: SK2120525440

All of our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items are available upon request.

For most products, you have 14 days to notify us if you want to return or exchange the item and another 16 days to send them back. The return period will expire 30 days from the day on which you receive the goods you have ordered.

Unfortunately, some items are non-refundable:

Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by us to all customers), is personalised or otherwise can’t be resold due to a bespoke element

Personalised items are marked clearly on each listing and are identified by he act of entering a name/year or information.

Please note you can of course still return items if they are found to be faulty. Please contact us in the first instance if you have any issues.

Warning: please double check your personalisation as how it appears will be how it appears on the product, including spacing and punctuation. Please do not include accents and special symbols as some of our processes will not allow this.

Please note that Personalised Items are not able to be returned unless faulty.
If items are not collected and are returned to us, we will hold these for 3 months maximum from receipt.
The customer is responsible for covering the cost of redelivery.
For absolute clarity, we will not cover the cost for redelivery due to no red card being left by Royal mail. We use a fully tracked service purposefully so that you can track your order through Etsy and the RM website using the tracking provided on your order.

We currently do not provide a gift wrapping service.

We try to be as environmentally friendly as possible and recycle any of our packaging products.

We are continually looking for ways to be greener within our products, so if you have any suggestions please do message us.