Contact UniquePGifts

We’re Here to Help

Whether you have a question about personalisation, need help with an existing order or would like advice before purchasing a personalised gift, our friendly team is here to help.

For the quickest support, please use our live chat service, which can be found in the bottom-right corner of the website when available.

You can also email us at:

contactus@unique-personalisedgifts.co.uk

Please include your order number when contacting us about an existing order. This will help us locate your details and respond more quickly.

Response Times

Our customer service hours are Monday to Friday, 9:00am–5:00pm, excluding UK bank holidays.

We aim to respond to general enquiries within 24 hours during our normal working days. Messages received during weekends or bank holidays will be reviewed when we reopen.

If you are contacting us about a missing, damaged or incorrectly delivered order, we will respond as soon as possible. Carrier enquiries and delivery investigations can take up to five working days, although some may take longer where we are waiting for information from the delivery provider.

Please retain the product, delivery packaging and shipping label if your order arrives damaged. Photographs of these may be required to help us resolve the matter.

Business Information

CG Trading Solutions Ltd
Trading as Unique Personalised Gifts and UniquePGifts

Company number: 12004849
Registered in: England and Wales
VAT number: GB 344 2512 26

Registered Office

CG Trading Solutions Ltd
Russell Court
4–5 Palace Street
Plymouth
England
PL1 2AS

Trading and Collection Address

CG Trading Solutions Ltd
Unit 6
Scott Business Park
Plymouth
Devon
PL2 2PB
United Kingdom

Please contact us before visiting or arranging collection so that we can confirm availability.

Opening Hours

Monday to Friday: 9:00am–5:00pm
Saturday: Closed
Sunday: Closed
UK bank holidays: Closed

Data Protection Requests and Complaints

If you have a question about how CG Trading Solutions Ltd collects, uses or protects your personal information, please email:

contactus@unique-personalisedgifts.co.uk

Please use the subject line “Data Protection Request” or “Data Protection Complaint” so that your message can be identified and handled appropriately.

You may use this email address to:

• Ask how we use your personal information;

• Request access to the personal information we hold about you;

• Ask us to correct inaccurate information;

• Request deletion or restriction where the relevant legal conditions apply;

• Object to certain uses of your information; or

• Make a formal complaint about how your personal information has been handled.

We will acknowledge a formal data-protection complaint within 30 days of receiving it. We will investigate the matter without undue delay, keep you appropriately informed and provide you with the outcome of our investigation.

Requests to exercise your rights under UK data-protection law will normally receive a response without undue delay and within one calendar month. In certain circumstances, the response period may be extended where a request is particularly complex or where multiple requests have been made. If an extension is necessary, we will explain this within the initial one-month period.

We may need to request reasonable information to verify your identity before disclosing or changing personal information.

Further information about how we handle personal data is available in our Privacy Policy.