Shipping policy
Shipping & Delivery Policy
This policy applies to orders placed through the UniquePGifts website for delivery within the United Kingdom, including Northern Ireland.
Processing Times
Most products are made or personalised to order. Our current estimated processing time is displayed on the website and may also be shown on individual product pages.
Orders may take up to four working days to make and prepare for dispatch. Some products may have a faster processing time, which will be stated on the relevant product page.
Processing time is separate from the delivery time and begins after your order has been successfully placed and payment has been received.
Working days are Monday to Friday, excluding UK bank holidays. Orders are not normally produced, dispatched or delivered on weekends or bank holidays.
During particularly busy periods, processing may take slightly longer. If we expect a significant delay affecting your order, we will contact you using the email address or telephone number supplied at checkout.
Orders Required by a Particular Date
If you require an order for a particular date or occasion, please contact us before placing your order so that we can confirm whether your requested date is achievable.
Delivery estimates are not guaranteed unless we have expressly agreed to a guaranteed delivery date or you have purchased a delivery service specifically described as guaranteed.
We cannot guarantee that an order will arrive by a date mentioned only within the personalisation box, order notes or delivery instructions unless we have separately confirmed this with you.
Delivery Locations
We currently deliver to addresses within the United Kingdom, including England, Scotland, Wales and Northern Ireland.
We do not currently deliver to addresses outside the United Kingdom.
We are unable to deliver to PO boxes or British Forces Post Office addresses.
Delivery Charges
Available delivery methods and charges will be clearly displayed at checkout before you complete your purchase.
Our standard delivery charge is £4.49. Free standard delivery is available on qualifying orders over £50.
Any available delivery upgrades and their charges will be displayed at checkout.
Standard Delivery
Our standard delivery service is Royal Mail Tracked 48.
Royal Mail aims to deliver Tracked 48 parcels within two to three working days after dispatch. This is an estimated delivery timeframe and is not a guaranteed delivery date.
The estimated delivery time begins when your order is dispatched, not when it is placed. The time required to make or personalise your product must be added to the delivery estimate.
Delivery Upgrades
Where available, Royal Mail Tracked 24 or another enhanced delivery service may be selected at checkout.
Tracked 24 normally aims to deliver within one to two working days after dispatch, but it is not a guaranteed next-day service.
Selecting an upgraded delivery service reduces the expected transit time only. It does not reduce the product’s stated processing or production time unless we expressly confirm otherwise.
If a guaranteed delivery service is offered, this will be clearly identified as guaranteed at checkout.
Shipment Confirmation and Tracking
You will receive a dispatch confirmation email when your order has been prepared and handed over for delivery.
Where tracking is available, the email will contain your tracking number or a link to the carrier’s tracking service. Tracking information may take up to 24 hours to update after dispatch.
Please check your junk or spam folder if you have not received your dispatch confirmation.
Delivery Delays
Delivery estimates are provided in good faith, but delays can occasionally occur due to circumstances such as severe weather, disruption within the delivery network, industrial action or unusually high parcel volumes.
If your order has not arrived within the estimated timeframe, please check the tracking information and contact us at:
contactus@unique-personalisedgifts.co.uk
Carrier delays do not automatically mean that a parcel has been lost. We may need to allow the carrier’s published delivery or investigation period to pass before treating a parcel as lost, but this does not affect your statutory rights.
Unless a different delivery period has been expressly agreed, goods will be delivered without undue delay and no later than 30 days after the contract is made.
Incorrect or Incomplete Delivery Addresses
Customers are responsible for checking that the name, house number, street, postcode and other delivery information entered at checkout are complete and accurate.
Please contact us immediately if you notice an error. Because personalised orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been placed or dispatched.
If an order is returned to us because the address supplied was incorrect or incomplete, we will contact you. We may require payment of a reasonable additional delivery charge before resending the order.
Personalised or custom-made products cannot be refunded simply because an incorrect or incomplete delivery address was supplied. This does not affect your rights if we sent the order to an address different from the one provided.
Safe Places, Neighbours and Delivery Instructions
If you ask the carrier to leave an order in a nominated safe place, with a neighbour or at another location, delivery to that nominated place or person may be treated as delivery to you.
Please ensure that any delivery instructions provide a secure and suitable location. We cannot guarantee that the carrier will be able to follow every delivery instruction.
Orders Shown as Delivered
If tracking shows that an order has been delivered but you cannot locate it, please:
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Check around the delivery location and any nominated safe place;
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Ask other members of your household;
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Check with immediate neighbours, reception staff or building management where applicable; and
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Contact us promptly so that we can review the tracking and raise an enquiry with the carrier where appropriate.
We may ask you to provide information reasonably required by the carrier to investigate the delivery. This does not affect your statutory rights.
Lost or Damaged Orders
If an order is confirmed as lost in transit, we will provide an appropriate replacement or refund.
If your order arrives damaged, please contact us as soon as reasonably possible at contactus@unique-personalisedgifts.co.uk.
Please provide:
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Your name and order number;
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A description of the damage;
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Clear photographs of the product;
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Photographs of the internal and external packaging; and
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A photograph of the delivery label where possible.
Please retain the damaged product and all packaging until we confirm whether they are required for the delivery investigation. You are not required to pursue the carrier yourself.
Nothing in this policy limits or excludes your statutory rights.
Contact Details
UniquePGifts
CG Trading Solutions Ltd
Unit 6
Scott Business Park
Plymouth
Devon
PL2 2PB
United Kingdom