FAQ

HOW WILL MY ITEMS BE DISPATCHED?

Delivery charges are at cost price or cheaper, ensuring you get maximum value for money. For full details of our delivery rates see our delivery information page

Exact quantities for individual items are shown in each product description so you know exactly what you will get.

When packing our products we make every attempt to ensure that they will arrive in pristine condition by packaging them well. We use strong postal boxes, shock-absorbing space filler/bubble wrap for goods in glass jars or bottles. If any of your products are broken/damaged and cannot be used then notify us within seven working days of receipt.

WHAT IF MY ITEM IS OUT OF STOCK?

If your product is temporarily out of stock we will let you know how long it will be before it’s available with the option to choose an alternative or cancel your order. If you want to wait for your chosen item then we will hold your order until it can be sent in its entirety.

DO YOU CATER FOR ALLERGIES WITH YOUR FOOD PRODUCTS

Please note that any food products shown within this website are direct from Personalised Memento. All ingredients are listed in the individual products descriptions. Due to the wide range of products they stock, imported from around the world, we cannot guarantee that their products are free of nuts or nut traces. Their address is:

Unit 2 Govan Road
Fenton Industrial Estate
Stoke-on-Trent
ST4 2RS

WHAT IS YOUR SATISFACTION GUARANTEE?

We’re confident that you’ll be enormously happy with your purchase so if for any reason it doesn’t meet your expectations please let us know.

You can return the goods to us, within 30 days of receipt, stating clearly your order number and details of your complaint.

Please contact us at contactus@unique-personalisedgifts.co.uk in the first instance.

Please note that we cannot accept returns (unless faulty) for the following items:

Custom Made

Personalised Products

Opened Confectionery Products

Items on sale

For your own peace of mind we recommend you use recorded delivery when returning goods to us. You need to cover the cost of the return postage charge unless otherwise agreed with us.

We will respond to all complaints and returns within five working days.

CAN I BUY FROM YOU DIRECTLY

Certainly! While we have a display room where you can view examples of our personalised gifts and learn more about our products, all orders can be placed through our website or via one of the platforms we sell on, such as Etsy, eBay, Tik Tok, or Amazon. This is because all of our personalised items are made to order, and each item has a minimum manufacturing time of at least one working day. We do have a selection of items that can be purchased there and then however. Card Payments Only.

To make ordering as convenient as possible for you, we have an easy ordering system available at our display room. This system will direct you straight to our website, where you can place an order for your favourite items that you've discovered during your visit. This ensures a seamless and efficient ordering process while allowing you to explore our products in person at the display room. If you have any questions or need assistance while placing your order, our team at the display room will be happy to help.

DO YOU OFFER COLLECTION IN PERSON

We do offer collection in person. Your order will be ready normally between 2-4 working days. If choosing local pick up, you will be able to collect from our Retail Display Room and Business at Unit 25, Scott Business Park, Plymouth, PL2 2PB.

We only have one dedicated parking space so please make sure to park in this space when collecting your goods - this is marked as Unit 25, which is directly in front of our unit. We will send further instructions when your order is ready for collection.

WHAT IS YOUR DISPLAY ROOM FOR?

Our display room serves as a showcase for our diverse range of unique and personalised gifts. At our store, we take pride in offering a wide array of one-of-a-kind items that can be customised to meet the specific preferences and tastes of our customers. This display room allows us to exhibit our products in various styles, designs, and themes, providing our customers with a firsthand look at the quality and craftsmanship of our offerings. It's not just a showroom; it's a space where we bring our creative ideas to life and help our customers discover the perfect personalised gifts for their loved ones

HOW DO I GO ABOUT VISITING YOUR DISPLAY ROOM

To visit our display room, you have a couple of convenient options:

Book an Appointment Through Our Website or Facebook Page: You can schedule a visit to our display room by sending a message to us via our official website or our Facebook page/instagram page. This option ensures that you have a dedicated time slot, allowing us to provide you with a personalised and attentive experience during your visit.

Follow Our Social Media Accounts: Stay tuned to our social media channels (Facebook, Instagram, Twitter, etc.) for updates on our open days and special events. We regularly announce our display room's open days and any upcoming promotions or activities on these platforms. By following us, you can stay informed about when you can drop by without needing a prior appointment.

Whichever option you choose, we look forward to welcoming you to our display room and helping you find the perfect personalised gifts for your needs. If you have any specific questions or requests before your visit, feel free to reach out to us through our website or social media, and we'll be happy to assist you.

WILL MY CARD DETAILS BE SAFE?

We take the greatest effort to ensure the highest possible standards of online security.

We use Shopify and Paypal Systems to process credit card payments from customers. We do not store any credit card information on our systems or at our premises. Shopify/Paypal has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.At no time is any card information held on our servers.

All card payments are made to Unique Personalised Gifts. This is the name you will see on your credit card or bank statement.

Disclaimer: Bag Safety Reminder - Keep Out of Reach of Children

At UNIQUEPGIFTS, safety is our priority. Please remember the following guidelines for safe bag use:

Keep bags away from children: Store them in a secure place to prevent choking hazards.

Supervise children around bags: Ensure adult supervision to avoid accidents or misuse.

Educate children on bag safety: Teach them to handle bags carefully and avoid improper use.

Regularly inspect bag condition: Check for wear, loose stitching, or damaged components. Discontinue use if any issues are found.

By using our bags, you acknowledge these guidelines. UNIQUEPGIFTS is not liable for accidents resulting from failure to comply.

Contact us with questions or concerns. Your safety matters.

Disclaimer: Tibetan Zinc Alloy Charms and Allergies

Please note that the following disclaimer is intended to inform customers about potential allergies associated with Tibetan zinc alloy charms and our commitment to ensuring supplier compliance with Reach Conformity Regulations. However, it is important to understand that while we strive to provide safe and high-quality products, individual reactions and allergies may vary. Please read the disclaimer below carefully:

Allergy Warning: Our Tibetan zinc alloy charms may contain certain metals that could potentially cause allergic reactions in some individuals. If you have known allergies or sensitivities to metals such as zinc, copper, nickel, or other alloy components, we strongly advise you to exercise caution or consult with a healthcare professional before wearing or using our products.
Reach Conformity Regulations: We prioritise the safety and compliance of our products and work diligently to ensure that our suppliers adhere to Reach Conformity Regulations. These regulations aim to protect human health and the environment from potentially hazardous substances. While we strive to source our materials from reputable suppliers and conduct thorough quality checks, we cannot guarantee the absence of allergens or compliance issues beyond our direct control.
Individual Responsiveness: It is important to remember that everyone's body chemistry and individual responsiveness to certain materials can differ. Some individuals may experience skin irritations, redness, itching, or other allergic reactions even when using products that comply with industry standards. We recommend conducting a patch test on a small area of skin before extended wear or use of our Tibetan zinc alloy charms, especially if you have a history of metal allergies or sensitivities.
Personal Responsibility: While we take every reasonable precaution to provide accurate information and ensure product safety, we cannot be held responsible for any allergic reactions or adverse effects that may occur as a result of wearing or using our Tibetan zinc alloy charms. It is the individual wearer's responsibility to assess their own allergies, sensitivities, and suitability for using our products.
Consultation with a Healthcare Professional: If you have any concerns or questions about potential allergies or reactions, we strongly recommend consulting with a healthcare professional or allergist who can provide personalised advice based on your specific circumstances.

By purchasing and using our Tibetan zinc alloy charms, you acknowledge that you have read and understood this disclaimer and accept the risks associated with potential allergies or reactions. We appreciate your understanding and encourage you to reach out to our customer service team if you have any further inquiries or require additional information.

WHAT IF I HAVE A COMPLAINT?

We take customer service seriously here at Unique Personalised Gifts and will do our utmost to resolve any dissatisfaction.

If you are unhappy in any way please contact us by emailing:

contactus@unique-personalisedgifts.co.uk

Please give 5 working days for a response.