Refund policy
Cancellations, Returns & Refunds
We hope you are delighted with your order. This policy explains your cancellation and return rights when purchasing from UniquePGifts.
Non-Personalised Products
If you purchase an eligible, non-personalised product online, you have the right to cancel your order without giving a reason.
You must tell us that you wish to cancel within 14 days beginning the day after you, or a person nominated by you, receives the goods.
After notifying us, you then have a further 14 days to return the goods.
To cancel an eligible order, please email:
contactus@unique-personalisedgifts.co.uk
Please include your name, order number and details of the product you wish to return. You may use the cancellation form at the bottom of this page, although using the form is not compulsory.
Returning a Non-Personalised Product
Unless the product is faulty, damaged or not as described:
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You are responsible for the cost of returning the product.
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The product must be returned within 14 days of notifying us of the cancellation.
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We recommend obtaining proof of postage, as the product remains your responsibility until it reaches us.
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You may examine the product as you would in a shop, but we may reduce the refund if its value has been diminished by unnecessary handling, use or damage.
Returns should be sent to:
UniquePGifts
CG Trading Solutions Ltd
Unit 6
Scott Business Park
Plymouth
Devon
PL2 2PB
United Kingdom
Please include your name and order number inside the parcel.
Refunds for Cancelled Non-Personalised Orders
Where the cancellation right applies, we will refund:
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The price paid for the returned product; and
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The cost of our least expensive standard delivery option.
If you selected an enhanced or express delivery service, we are not required to refund the additional amount charged above our standard delivery cost.
We will issue the refund without undue delay and no later than 14 days after:
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We receive the returned goods; or
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You provide evidence that the goods have been returned, if this is earlier.
Refunds will normally be made using the original payment method.
Personalised and Custom-Made Products
The statutory change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised for you.
This includes products printed, engraved, decorated or otherwise created using a name, date, wording, photograph, design choice or other information selected or supplied by you.
Once production of a personalised or custom-made order has started, it cannot normally be cancelled, changed or returned simply because you have changed your mind, entered incorrect personalisation or no longer require it.
Please check all names, dates, spelling, capitalisation, punctuation, delivery information and other personalisation carefully before submitting your order. We will produce the item using the information provided with the order.
This exclusion only applies to change-of-mind cancellations. It does not affect your legal rights if the product is faulty, damaged or not as described.
Faulty, Damaged or Incorrect Products
Your statutory rights remain unaffected.
This means that you may still be entitled to an appropriate remedy if a product:
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Arrives damaged;
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Is faulty;
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Is not as described; or
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Does not match the personalisation information submitted with your order.
These rights apply to both personalised and non-personalised products.
Please contact us as soon as reasonably possible at contactus@unique-personalisedgifts.co.uk and include:
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Your name and order number;
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A description of the problem; and
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Clear photographs showing the product, packaging and any damage or error.
Please do not return an item before contacting us, as we will provide the appropriate instructions.
We are not responsible for errors where the product has been made accurately using the personalisation, spelling, dates or other information submitted by the customer.
Statutory Model Cancellation Form
Complete and return this form only if you wish to cancel an eligible contract for a non-personalised product. You are not required to use this form and may instead email us with a clear statement that you wish to cancel.
To use this form, please copy and paste it into an email, complete the relevant details and send it to contactus@unique-personalisedgifts.co.uk. Alternatively, you may send us any other clear statement confirming your decision to cancel.
To:
CG Trading Solutions Ltd trading as UniquePGifts
Unit 6
Scott Business Park
Plymouth
Devon
PL2 2PB
United Kingdom
Email: contactus@unique-personalisedgifts.co.uk
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
Order number:
Ordered on/received on:
Name of customer(s):
Address of customer(s):
Signature of customer(s), only if this form is submitted on paper:
Date:
Delete as appropriate.